China Archives - Don't Stop Us Now

What Happens When AI Agents Do Your Shopping –…

February 23, 2026February 23, 2026
by Claire

AI shopping agents aren’t just on the horizon, they’re here, already transacting, and already raising some important questions.

In this episode, we speak with Katja Forbes an award winning customer experience futurist, business strategist, and keynote speaker recognised for her insights into the intersection of AI, design, and human behaviour. She is also the author of Machine Customers: The Evolution Has Begun, a book about what happens when your best customer is no longer human.

In this fascinating conversation we cover everything from what’s already happening with agentic commerce right now, to an incredible story out of China that reveals just how fast consumer behaviour can be reshaped at massive scale.

In this episode you’ll hear:

Why the shopping agents built by the retailers you already use may not be working in your interest
What it means that AI agents now have access to their own credit cards and the guardrails (or lack thereof) around them
How some of the world’s largest businesses are already using AI to handle a significant share of their procurement
The practical steps marketers and business owners should be taking right now, before agentic commerce becomes the norm, and . . .
Why your website could become largely irrelevant and what that means for how you show up to both humans and machines.

Katja also shares a candid look at the environmental and ethical questions we need to be asking as frictionless purchasing increasingly becomes a reality.

This conversation is set to change how you think about your next online purchase and, if you’re in marketing or procurement or e-commerce, then this is one you simply cannot miss.

Enjoy this episode with the passionate and ahead-of-the-curve, Katja Forbes.

Useful Links

Katja Forbes website

Katja Forbes on LinkedIn

Interview

Where Luxury Travel Meets AI – Sean Seah

February 6, 2026February 6, 2026
by Claire

Most conversations about AI implementation come from consultants selling solutions or vendors pitching tools. This one doesn’t.

Sean Seah is SVP of Strategy, Technology and Innovation at Langham Hospitality Group, where he’s leading AI adoption across a global luxury hotel portfolio. With over two decades in digital transformation at Microsoft, HSBC, and Zuji, Sean brings a rare perspective as he’s living inside the messy reality of making it actually work.

What emerges from our conversation is a refreshingly practical playbook for AI implementation. Sean reveals why the “boring stuff” nobody discusses—data infrastructure, change management, measurement frameworks—determines whether AI delivers business value or not. He advocates starting small, proving value in weeks rather than years, and letting success create momentum for long term transformation.

We explore how Sean balances short-term wins with long-term strategic vision, how he thinks about his AI strategy in a global context, and why luxury hospitality, with its complex blend of human service and operational efficiency offers surprisingly universal lessons for AI implementation across industries.

In this episode:

How Sean’s approach to long term tech transformation includes the necessity that it must deliver short term value as well.
Why one of Langham’s first major AI investments is customer facing and how it’s faring
Examples of how they practically trained their AI agents and staff, and
How Sean’s ensured Langhams isn’t reliant on any one large language model

Whatever sector you’re in, Sean’s boots-on-the-ground experience offers a practical roadmap for leaders navigating the gap between AI potential and AI reality.

Enjoy this episode!

Useful Links:

Sean Seah on Linkedin
Langham Hospitality Group

Interview

Adina Jacobs – Win-Win Relationships

May 11, 2021June 1, 2021
by Claire

This week’s episode features one of the most unassuming and humble entrepreneurs we’ve met.

Adina Jacobs is the Co-Founder of an international technology accessories company called STM Goods that basically created a whole new category of product when it launched it 23 years ago. (Think really functional and yet not boring laptop backpacks and bags, ipad and tablet covers, chargers, and a whole host of other accessories.)

Adina’s success as a young entrepreneur is testament to the power of building win-win relationships; whether it’s with manufacturers or retail clients. It was thanks to great relationships with Apple resellers that led to her products landing coveted space in Apple’s own destination retail stores when they launched.

And not only does Adina work with Apple but STM are also key suppliers of Microsoft accessories as well, plus many other brands.

Adina is also Co-Founder of Mentor Walks in Australia, a not-for-profit expanding all around the country with its ‘walk and talk’ model. We had her Co-Founder, Bobbi Mahlab, on the show some months back.

In this episode you’ll learn:

How a creative use for a padded postal envelope 23 years ago was the genesis of a new product category, and an internationally successful business
How Adina thinks, and goes about, building win win relationships
How STM has succeeded getting things successfully manufactured in China and elsewhere in the past two decades; and
How to set yourself up for success with your Co-Founder.

So sit back, relax and enjoy this episode with the humble and high achieving Adina Jacobs.

Useful Links

Michelle Garnaut AO – Fabulous Stories from One of…

December 17, 2019March 19, 2020
by Claire

Our guest this week has taken the road less travelled, and pioneered her industry in Hong Kong and China for more than 30 years. We’re talking about one of Asia’s most celebrated restaurateurs, and a philanthropist as well, Michelle Garnaut AO.

Michelle grew up in Australia but always knew she wanted to travel. The fact she founded and launched her business, the M Restaurant Group, in Hong Kong in the late 1980s makes her one of the first independent restaurateurs to set up shop anywhere in Hong Kong or China.

Time Magazine has even described Michelle as an ‘industry celebrity’ and someone who ‘pioneered the fashionable-dining scene in China’.

Michelle is well known for the upscale restaurants and bars she’s created and launched in Hong Kong, Shanghai and Beijing – including M on the Bund restaurant still delighting diners in Shanghai.

She’s also committed to giving back, and founded the Shanghai International Literary Festival the M Literary Residency, the Village People Project and the women’s initiative, Mentor Walks, which she started in Beijing.

Michelle has won numerous international entrepreneurial awards and accolades, and last year was awarded an Order of Australia for her numerous contributions to business and society.

In this episode you’ll learn:

How Michelle became one of the most successful fine-dining restaurateurs in China
Her hard fought lessons about starting and running a business
Why she started out with her cash locked in a fridge, and
How she had to fight to win back control of her business.

We think you’ll just love Michelle’s amazing stories and all-round fabulousness.

Happy listening!

Interesting Links

Michelle’s Restaurant in Shanghai – M on the Bund

M on the Bund on Facebook

M on the Bund on Weibo

Mentor Walks China

Mentor Walks Australia

Scan to Follow M on the Bund on WeChat

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Interview

June Dally Watkins – Redefining What’s Possible for Women…

November 19, 2019
by admin

This week’s guest is a woman who at the age of 92 is still inspiring thousands of women to be the “best they can be!”. We’re talking about the incredible doyenne of etiquette and deportment, June Dally Watkins.

Miss Dally, as she is known, grew up on a sheep farm and attended a one teacher bush school in regional Australia. Her teacher told her mother that she “would be an absolute failure in life”. He couldn’t have been more wrong.

At 22, June became Australia’s Fashion Model of the Year and soon became Australia’s first supermodel. She lived the high life as part of the global jetset becoming great friends with Hollywood stars Audrey Hepburn, Bing Crosby and Gregory Peck (who asked her to marry him!).

When she came back to Australia she started her now famous etiquette and deportment business which made her one of Australia’s first female entrepreneurs. The June Dally Watkins School has gone on to change thousands and thousands of people’s lives.

She is now, at 92 years of age, an absolute sensation in China where she goes for weeks at a time to teach thousands to be “the best they can be”.

In this episode you’ll learn:

How hard it was to be one of the first business women in Australia when women were expected to play the traditional housewife role
Why June pushed through condemnation and criticism to build her business
How she came to be so in demand in China in her 90’s
And her advice on how to stay young.

Enjoy this episode with the delightful and determined June Dally Watkins.