Interview Archives - Don't Stop Us Now

AI on the Org Chart – Patrick Forth

March 13, 2026March 16, 2026
by Claire

What does it actually mean to have a colleague who never sleeps, never calls in sick, and can hold thousands of conversations at once? Not in theory but right now, in real organisations?

Our guest this week is Patrick Forth, an Group Executive Director at FutureSecure AI, a company that builds what they call AI co-workers: sophisticated agentic systems that sit on org charts, have names and personas, and are managed much like human employees.

Patrick shares what some of the AI co-workers they’ve built so far actually do in enterprises today and what it takes to get them working inside organisations.

In this episode you’ll hear:

About the AI co-worker managing thousands of scheduling conversations on WhatsApp
Why their AI co-workers focus on complex, high-return use cases rather than simple automation
Patrick’s take on the job loss debate
How one organisation puts humans and AI co-workers on the same org chart just in different colours, and
Whether AI co-workers should be treated like software or like colleagues.

If you want a glimpse into the possible future of your workplace and colleagues then enjoy this episode with someone who’s at the coalface helping companies choose use cases and deploying AI co-workers right now…

Useful Links

FutureSecure AI website

Patrick Forth on LinkedIn

Interview

What Happens When AI Agents Do Your Shopping –…

February 23, 2026February 23, 2026
by Claire

AI shopping agents aren’t just on the horizon, they’re here, already transacting, and already raising some important questions.

In this episode, we speak with Katja Forbes an award winning customer experience futurist, business strategist, and keynote speaker recognised for her insights into the intersection of AI, design, and human behaviour. She is also the author of Machine Customers: The Evolution Has Begun, a book about what happens when your best customer is no longer human.

In this fascinating conversation we cover everything from what’s already happening with agentic commerce right now, to an incredible story out of China that reveals just how fast consumer behaviour can be reshaped at massive scale.

In this episode you’ll hear:

Why the shopping agents built by the retailers you already use may not be working in your interest
What it means that AI agents now have access to their own credit cards and the guardrails (or lack thereof) around them
How some of the world’s largest businesses are already using AI to handle a significant share of their procurement
The practical steps marketers and business owners should be taking right now, before agentic commerce becomes the norm, and . . .
Why your website could become largely irrelevant and what that means for how you show up to both humans and machines.

Katja also shares a candid look at the environmental and ethical questions we need to be asking as frictionless purchasing increasingly becomes a reality.

This conversation is set to change how you think about your next online purchase and, if you’re in marketing or procurement or e-commerce, then this is one you simply cannot miss.

Enjoy this episode with the passionate and ahead-of-the-curve, Katja Forbes.

Useful Links

Katja Forbes website

Katja Forbes on LinkedIn

Interview

Where Luxury Travel Meets AI – Sean Seah

February 6, 2026February 6, 2026
by Claire

Most conversations about AI implementation come from consultants selling solutions or vendors pitching tools. This one doesn’t.

Sean Seah is SVP of Strategy, Technology and Innovation at Langham Hospitality Group, where he’s leading AI adoption across a global luxury hotel portfolio. With over two decades in digital transformation at Microsoft, HSBC, and Zuji, Sean brings a rare perspective as he’s living inside the messy reality of making it actually work.

What emerges from our conversation is a refreshingly practical playbook for AI implementation. Sean reveals why the “boring stuff” nobody discusses—data infrastructure, change management, measurement frameworks—determines whether AI delivers business value or not. He advocates starting small, proving value in weeks rather than years, and letting success create momentum for long term transformation.

We explore how Sean balances short-term wins with long-term strategic vision, how he thinks about his AI strategy in a global context, and why luxury hospitality, with its complex blend of human service and operational efficiency offers surprisingly universal lessons for AI implementation across industries.

In this episode:

How Sean’s approach to long term tech transformation includes the necessity that it must deliver short term value as well.
Why one of Langham’s first major AI investments is customer facing and how it’s faring
Examples of how they practically trained their AI agents and staff, and
How Sean’s ensured Langhams isn’t reliant on any one large language model

Whatever sector you’re in, Sean’s boots-on-the-ground experience offers a practical roadmap for leaders navigating the gap between AI potential and AI reality.

Enjoy this episode!

Useful Links:

Sean Seah on Linkedin
Langham Hospitality Group

Interview

Agents Explained – Dominick Ng

December 19, 2025December 19, 2025
by Claire

If you’ve heard the term ‘AI agents’ but aren’t quite sure what they actually are or how they could help you at work, this is the episode for you.

Our guest is Dominick Ng, Director of Engineering at Relevance AI, a platform that helps businesses build and deploy AI agents. Before joining the startup world, Dom spent nine years at Google, rising from software engineer to senior manager. He also holds a PhD in Computational Linguistics and won a Fulbright Scholarship to UC Berkeley.

What makes Dom such a brilliant guide for this topic is his ability to explain complex technology in human terms. As he puts it, agents are fundamentally about adding human-like decision making to automation — handling the qualitative judgments that previously only people could make.

In this conversation you’ll hear:

A clear explanation of what agents actually are and why they’re different from previous automation
Real examples of agents creating entirely new business possibilities that couldn’t exist before
How to address privacy and security concerns when handing tasks to agents
Dom’s advice for anyone feeling overwhelmed by all of this

Dom is refreshingly honest about both the opportunities and the concerns he has about AI’s impact. His perspective on how humans and AI can work together — and the ‘spark’ that makes human creativity irreplaceable — is genuinely hopeful without being naive.

If you’ve been curious about agents but not sure where to start, this is the conversation you can thank us for later.

As this is our final episode of the year, we want to wish all our listeners Season’s Greetings. Thank you for listening throughout the year, and we wish you a kind and fulfilling new year ahead.

Enjoy this episode with the ever-curious and articulate Dominick Ng.

Useful Links

Relevance AI

Dominic Ng on LinkedIn

Interview

Teaching the World AI – Annie Liao

October 8, 2025October 9, 2025
by Claire

What happens when a group of friends gathering at Starbucks on Sundays to experiment with ChatGPT evolves into a global movement spanning more than 40 cities?

That’s the journey of Build Club, and its founder Annie Liao has some compelling insights about what it takes to actually make AI adoption work—not just in theory, but in practice.

Annie, who recently raised over $1.7 million and relocated to San Francisco, has a front-row seat to how AI is reshaping work. From her early days in data science at Westpac to strategy consulting at BCG and venture capital, she’s now solving what she calls the “AI adoption problem” that enterprises are struggling with worldwide.

In this episode, you’ll hear:

Why Annie’s “AI Champions” approach has been Build Club’s most successful way of helping companies embrace AI
How she struck partnership deals with big names like Nvidia and Lovable
Annie’s prediction we’re all likely to have agents working overnight on our behalf and what that means
The AI tools Annie uses in her daily workflow, and
What makes San Francisco’s AI ecosystem fundamentally different from Australia’s

From her vantage point in the Bay Area, Annie shares what excites her most about seeing people use AI for the first time, why there might be too many no-code tools flooding the market, and the practical steps anyone can take to position themselves for what’s coming next.

Enjoy this episode with the indomitable Annie Liao.

Useful links:

Build Club website

Annie Liao on LinkedIn

Interview

Strategy, AI & Human Judgement – Ross Dawson

September 23, 2025September 25, 2025
by Claire

This week we explore how AI is transforming the way we approach and develop strategy – not just in boardrooms, but in so many of the myriad of decisions businesses and leaders need to make almost daily.

Our guest is Ross Dawson, a globally recognised futurist, keynote speaker, and strategy advisor. Ross is the bestselling author of ‘Thriving on Overload’ and founder of the Humans + AI community. Ross’s clients around the globe have included Google, Microsoft, American Express and Procter & Gamble.

Ross’s work today is focused on what AI can do to augment and support humans in a positive, value-adding way. He neatly combines both the big-picture vision of a futurist and the practical insights of someone experimenting with these tools daily.

What struck us most about this conversation was Ross’s articulation of how AI can be used across four distinct domains of strategy and how he’s observed few organisations have sharp clarity on each of these distinct and important elements. He also shares how AI is prompting forward thinking leaders to think about their strategy development and decision processes in different ways now AI can be injected into the process.

In our conversation, you’ll also hear Ross share:

The technique Ross learned from Nvidia’s CEO for optimising AI outputs using multiple models
Practical examples of AI being used in boardrooms including a unique conversation ‘monitor’
The 2 most important human skills Ross believes we all need in an AI-augmented world, and . . .
How threatened entry-level jobs can be completely reimagined to create value for both the individual and the business.

This is a thought-provoking exploration of how humans and AI can work together to create better strategies and better outcomes, so enjoy this episode with the forward-thinking Ross Dawson.

Useful Links

Ross Dawson’s website

Humans + AI Community

Ross’s book – Thriving on Overload

Interview

Ahead of the AI Curve – Jim Lecinski

September 8, 2025September 9, 2025
by Claire

Imagine you’re a marketing professor who saw the AI revolution coming years before ChatGPT hit the scene, wrote the definitive book on AI marketing in 2021, and now find yourself at the epicentre of one of the most dramatic transformations in history.

This is the very position this week’s guest, Jim Lecinski, finds himself in. Jim is a Clinical Professor of Marketing at Northwestern University’s prestigious Kellogg School of Management, where he teaches AI in Marketing and has won Professor of the Year.

Adding to Jim’s canny foresight is his prior, 13-year career as a VP at Google. As a result, Jim brings both the practitioner’s real-world experience and the academic’s analytical rigour to one of the most important questions facing leaders and marketers today: how do you harness AI not just for efficiency gains, but for genuine competitive advantage and growth?

In our conversation, you’ll also hear about:

Jim’s 2×2 framework for thinking strategically about AI applications in marketing
Use-case examples from brands such as Coca-Cola, Starbucks, and IKEA where AI is used to revolutionise everything from creative development to customer service
Why businesses need to prepare for the shift from search engine optimisation (SEO) to “generative engine optimisation” (GEO), and what that means practically
The emerging world of AI agents and how this will fundamentally change how we all shop, and
Jim’s essential learning resources for those who want to stay ahead of the curve.

We loved the way Jim shares his own wisdom and insights as well as sharing many examples of what market leaders are actually doing with AI.

We know you’ll enjoy this conversation with the whip-smart professor who saw the AI future ahead of the crowd.

Useful Links

Jim Lecinski on LinkedIn

AI Marketing Association

Marketing AI Institute

Andrew Ng’s AI for Everyone course on Coursera

Interview

Life Inside an AI-Native Success Story – Donna Thomas

August 20, 2025
by Claire

Ever wondered what it’s really like inside one of the world’s fastest-growing AI companies? This week we get unprecedented access to the inner workings of Leonardo AI through their Chief Commercial Officer, Donna Thomas.

Leonardo AI is a Gen AI-powered image and video generator and it’s one of Australia’s AI success stories. It scaled from zero to 19 million users in just two years before being acquired by Canva last year.

At ‘Leo’ as they call it, Donna plays a central role overseeing customer, marketing, sales and enterprise adoption, as Leo charts its evolution from a fast-growing creative AI platform to an enterprise-scale solution.

Donna takes us behind the scenes and shares what hypergrowth feels like from the inside. She says Leo has redefined her understanding of speed itself.

In such a fast moving environment, the challenges of managing and sustaining teams through constant change become critical and Donna shares the specific structures and rituals Leo uses to maintain team stability while moving faster than she’s ever experienced.

In this conversation, you’ll also discover:

The key differences between working at a traditional tech giant versus an AI-native startup and what skills become essential
The “listening muscle” required to synthesise signals from customers, competitors, and tech developments in real-time
Practical strategies for managing and sustaining teams through hypergrowth and hyper-fast work rhythms
Why Leonardo embeds AI across everything from customer service to engineering and HR, and how they manage the complexity of using multiple different AI tools internally; and . . .
Donna’s advice for professionals wanting to become more AI-fluent and free up time for deep work.

Whether you’re curious about life inside a cutting-edge AI company or looking for practical insights on adapting and leading in our rapidly changing work environment, this conversation offers a rare glimpse into how a world-leading AI-native organisation is managing these challenges and opportunities.

Enjoy this episode!

Useful Links

Leonardo AI

Interview

AI at the Speed of Trust – Ann Maya

August 7, 2025
by Claire

Our guest this week gets straight to the heart of what actually makes AI work in practice: seamless data integration and moving at what she calls “the speed of trust.”

Ann Maya is the EMEA Chief Technology Officer at Boomi, a company that connects applications, devices, and systems to help organisations navigate digital transformation. With over 20 years in software—from developer to solution architect to senior leadership—Ann has a rare ability to bridge technical complexity with business reality.

In this conversation, we explore why most organisations struggle to scale AI beyond pilots, and why the answer isn’t just about the technology itself. Ann shares:

How a container ship insurance company transformed their underwriter workflow from three days to 15 minutes—and why their legal team immediately wanted in
Why she believes your company’s data is your “competitive secret sauce” and how to protect it while still leveraging AI’s power
The psychology behind why change happens at “the speed of trust” and how smart companies bring their people along on the AI journey
Real examples of what she calls “creative destruction”—and why the next revolution might come from the most unexpected places

Ann also reveals how Boomi has embedded 11 different AI agents into their own platform and shares a fascinating perspective on the current AI race: who’s winning, who’s getting left behind, and what you can control when everything feels like it’s moving at breakneck speed.

Whether you’re wondering how to turn AI skeptics into advocates or trying to understand why your organisation’s data strategy matters more than ever, this conversation offers practical insights from someone who’s helping companies navigate this transformation every day.

Enjoy this episode with the innovative and customer-focused Ann Maya.

Links

Ann on LinkedIn

Boomi home page

Boomi – Discover

Interview

AI for Marketing & Creative – Emma Wharton Love

July 23, 2025July 23, 2025
by Claire

This week we explore how AI is reshaping all things marketing with Emma Wharton Love, co-founder of UK-based Spark AI.

Emma helps creative agencies and in-house teams navigate the AI era, and her unique background includes helping the entire UK House of Commons transition to hybrid working during Covid.

That experience taught Emma something crucial that we explore in this episode, successful AI deployment isn’t really about the technology, it’s about people and change management.

We also probe one of the most sensitive areas for the marketing services industry, how AI is impacting the creative process itself. We also explore what AI video means for advertising and how it may result in a much bigger pool of advertisers in future.

During this great conversation you’ll also discover:

What to avoid when starting out on the AI pathway
The value of synthetic market research (and what it is)
Where Emma believes the biggest gains for agencies lie
How she thinks about AI’s future role in marketing creativity, and
The one mindset Emma believes is essential for AI success.

Whether you’re in marketing or not, Emma’s approach to managing AI transformation offers valuable lessons for any professional or business trying to harness this technology thoughtfully.

Useful Links

Spark AI website

Emma Wharton Love on LinkedIn